Refund Policy

Effective Date: July 24, 2025

At SkinVella, your satisfaction matters. If something isn’t quite right, we’ll do our best to make it better.

Returns & Refunds

We accept return requests within 7 days of receiving your order. To be eligible:

• Items must be unused, unopened, and in original packaging.
  
  
• A valid order number or proof of purchase is required.
  
  

How to Request a Return

Please email us at support@skinvella.com with your order number, the item(s) you’d like to return, and the reason. Our team will respond with instructions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used beauty/skincare products
  
  
• Items marked as Final Sale
  
  

Refunds

Once we receive and inspect your return, we’ll notify you and issue a refund to your original payment method. Refunds typically take 5–7 business days to process.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In those cases, we’ll cover the return cost.

Need Help?

We’re here for you. For any refund or return-related questions, contact us at support@skinvella.com we’re happy to help.